On 12/11/21 I ordered an accessory and paid using my gift card. The product was on backorder. On 12/30/21 I received an email that my account was on hold. When I called the number on the e-mail they said the gift card was not honored. They were going to do some research and contact me within an hour and a half. That never happened. I have called several times and been told all different stories. Such as I have to go to the Version store to resolve this, it is more than 7 days so my order has not remained open. However, as of now it has not been seven days since I received the e-mail.
To complicate this even more they keep telling me that my order number is incorrect and that the number I have on my confirmation is incorrect.
All I want is to apply the gift card and receive the item I ordered.
Was this an accessory from the wireless store? Was the gift card from a Fios residential promotion or a Verizon Wireless promotion?
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