Verizon DNS issues

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Contributor
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Posts: 2
Registered: ‎06-02-2020

Verizon DNS issues

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I have a website that when someone views from Verizon DNS, the site does not work.  "This site cannot be reached".  

 

In doing some tests, users that have the problem, their Verizon DNS is

71.250.0.144

71.250.0.150

 

If these users change their DNS or switch to a different network not using Verizon internet services DNS, the site loads fine. 

 

Other folks that have Verizon internet, can get to the site, but they use different Verizon internet services DNS

71.242.0.136

71.242.0.140

71.242.0.142

71.242.0.148

71.250.0.132

 

Any ideas how to fix this?  I checked with my registrar and the correct A record for the site is set there and they cannot identify any issues.  Just seems some folks can't get to it using Verizon DNS from above. 

 

Any help appreciated!

 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,720
Registered: ‎12-02-2012

Re: Verizon DNS issues

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You can try Verizon's social media support.  You can reach them using @Verizonsupport on Twitter or https://www.dslreports.com/forum/vzdirect.

 

You can also try posting in https://www.dslreports.com/forum/vzfiber, as the user base there is more technical than here.

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Contributor
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Posts: 2
Registered: ‎06-02-2020

Re: Verizon DNS issues

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thanks!

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