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Verizon Fios customer service

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unhappyfedup
Contributor
Contributor
Posts: 1
Registered: ‎12-14-2017

Verizon Fios customer service

Message 1 of 2
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This co. is the worse in the world to try to contact. Chat is either off line or busy (try again). Wait time to talk to someone is always 16-21 minutes and they do not have email.  I cannot wait until my contract is up so I can leave them.

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,295
Registered: ‎10-18-2016

Re: Verizon Fios customer service

Message 2 of 2
(380 Views)

@unhappyfedup wrote:

This co. is the worse in the world to try to contact. Chat is either off line or busy (try again). Wait time to talk to someone is always 16-21 minutes and they do not have email.  I cannot wait until my contract is up so I can leave them.


When you have a gazillion customers I would think 16-21 minutes to be great. 

You are I are not the only customers. Patience is a necessity.

 

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