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if i bought a phone wensday at 8:12 pm and it was in california and leaft at 10:42 how long would it take to get to mcminville, tennessee
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I just upgraded to FIOS online, install date 11/8/11, California. I am an employee of Verizon...is there a discount? And if so, how can I get adjustment before Install date?
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I need help with a Verizon LG Env3.
I cant remember my lock code is there anyway I can get into the phone? I dont care if I loose everything in the phone.
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These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
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my daughter tried to many patterns on my motorola droid x and its now locked the phone ...please help me unlock my phone because i do not know the username or password for gmail ? pleaseeee help
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These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
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You dont believe how much time I tried to get someone to help me from live chat but never got any.
What I want to do is to ask how I can return My DVR box since they charge me the monthly fee which I was told it is free for the first year when I sign two years contract.
It has been more than four weeks since I first tried. I tried it everyday start from 8:30AM ~ 5:30PM (Pacific time).
There are five options in live chat. (under Fios..)
1. FIOS Tech support
2. FIOS Product Inquire
3. FIOS Billing question
4. Payment arrangement/Final Billing
5. Other
About 80%, there will be someone available if I choose 1.
However, they always told me my issue cannot be solved by them and I have to select #3 (Billing Question)
This is fine and I totally agree.
The thing is, Everytime I choose #3, it always shows " We're sorry but Verizon Live Chat is currently unavailable. We are either experiencing high customer volume or the center is closed for the day. Our Live Chat hours of operation are: Mon - Fri: 8:00 AM - 8:00 PM ET, Sat: 8:00 AM - 5:00 PM ET, Sun: Closed."
Trust me, I tried it about 20 times everyday from 8:30AM~5:30PM.
Always, the same message.
Same result when I choose #5.
There was once I got some one by choosing #2.
However, no surprise, they told me they unable to help me since wrong department.
I can accept they might be always busy for other customers if I just tried it 1, 2 or 3 days due to my bad luck.
But it has been more than 4 weeks and I tried it everyday.
Anyway, maybe there just one person in each department to handle live chat.
In that case, I could accept what I have experienced.
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Hi s914314
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.
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@s914314 wrote:You dont believe how much time I tried to get someone to help me from live chat but never got any.
What I want to do is to ask how I can return My DVR box since they charge me the monthly fee which I was told it is free for the first year when I sign two years contract.
You can initiate an equipment return by clicking here. You can have Verizon ship you a postage-paid box to return the DVR, or you can take the DVR to a local UPS store, and they'll box and ship it for you (you just print the mailing label.)
Alternatively, you can simply take the DVR to a local Verizon FiOS Store.
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That is great to hear! Good for you I know you are relieved. BarbaraMartin
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why is my bill always higher i was told it would be everymonth $106 why