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Verizon Live Chat Online Support

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skater13
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Posts: 1
Registered: ‎10-29-2011

Re: Verizon Live Chat Online Support

Message 21 of 76
(4,921 Views)

if i bought a phone wensday at 8:12 pm  and it was in california  and leaft at 10:42 how long would it take to get to mcminville, tennessee 

LesDugger
Contributor
Contributor
Posts: 1
Registered: ‎10-30-2011

Re: Verizon Live Chat Online Support

Message 22 of 76
(4,913 Views)

I just upgraded to FIOS online, install date 11/8/11, California. I am an employee of Verizon...is there a discount? And if so, how can I get adjustment before Install date?

catiebugggx3
Contributor
Contributor
Posts: 1
Registered: ‎11-20-2011

Re: Verizon Live Chat Online Support

Message 23 of 76
(4,697 Views)

I need help with a Verizon LG Env3.

 

I cant remember my lock code is there anyway I can get into the phone? I dont care if I loose everything in the phone.

 

****************************

 

These forums are dedicated to Residential products and services offered by Verizon.

 

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

 

Thank you

frankman123
Contributor
Contributor
Posts: 1
Registered: ‎11-24-2011

Re: Verizon Live Chat Online Support

Message 24 of 76
(4,644 Views)

my daughter tried to many patterns on my motorola droid x  and its now locked the phone ...please help me unlock my phone because i do not know the username or password for gmail ? pleaseeee help

 

********************

 

These forums are dedicated to Residential products and services offered by Verizon.

 

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

 

Thank you

s914314
Contributor
Contributor
Posts: 1
Registered: ‎01-19-2012

Re: Verizon Live Chat Online Support

Message 25 of 76
(3,899 Views)

You dont believe how much time I tried to get someone to help me from live chat but never got any.

What I want to do is to ask how I can return My DVR box since they charge me the monthly fee which I was told it is free for the first year when I sign two years contract.

It has been more than four weeks since I first tried. I tried it everyday start from 8:30AM ~ 5:30PM (Pacific time).

There are five options in live chat. (under Fios..)

1. FIOS Tech support

2. FIOS Product Inquire

3. FIOS Billing question

4. Payment arrangement/Final Billing

5. Other

 

About 80%, there will be someone available if I choose 1.

However, they always told me my issue cannot be solved by them and I have to select #3 (Billing Question)

This is fine and I totally agree.

 

The thing is, Everytime I choose #3, it always shows " We're sorry but Verizon Live Chat is currently unavailable. We are either experiencing high customer volume or the center is closed for the day. Our Live Chat hours of operation are: Mon - Fri: 8:00 AM - 8:00 PM ET, Sat: 8:00 AM - 5:00 PM ET, Sun: Closed."

 

Trust me, I tried it about 20 times everyday from 8:30AM~5:30PM.

Always, the same message.

 

Same result when I choose #5.

 

There was once I got some one by choosing #2.

However, no surprise, they told me they unable to help me since wrong department.

 

I can accept they might be always busy for other customers if I just tried it 1, 2 or 3 days due to my bad luck.

But it has been more than 4 weeks and I tried it everyday.

 

Anyway, maybe there just one person in each department to handle live chat.

In that case, I could accept what I have experienced.

 

 

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon Live Chat Online Support

Message 26 of 76
(3,896 Views)

 

Hi s914314

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

UnnDunn
Silver Contributor I
Silver Contributor I
Posts: 201
Registered: ‎09-28-2010

Re: Verizon Live Chat Online Support

Message 27 of 76
(3,888 Views)

@s914314 wrote:

You dont believe how much time I tried to get someone to help me from live chat but never got any.

What I want to do is to ask how I can return My DVR box since they charge me the monthly fee which I was told it is free for the first year when I sign two years contract.

 

 



You can initiate an equipment return by clicking here. You can have Verizon ship you a postage-paid box to return the DVR, or you can take the DVR to a local UPS store, and they'll box and ship it for you (you just print the mailing label.)

 

Alternatively, you can simply take the DVR to a local Verizon FiOS Store.

rclark2
Contributor
Contributor
Posts: 1
Registered: ‎02-07-2012

Re: Verizon Live Chat Online Support

Message 28 of 76
(3,771 Views)
Live chat actually isn't tech support or billing, but sales.
barbaramartin
Contributor
Contributor
Posts: 3
Registered: ‎02-07-2012

Re: Verizon Live Chat Online Support

Message 29 of 76
(3,767 Views)

That is great to hear!  Good for you I know you are relieved. BarbaraMartin

sandyjo1947
Contributor
Contributor
Posts: 3
Registered: ‎02-11-2012

why is my bill always higher i was told it would be $106 every month

Message 30 of 76
(3,746 Views)

why is my bill always higher  i was told  it would be everymonth $106  why

 

 

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