Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Verizon Not Waiving Fees

Reply
ForumsRMe
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-17-2010

Verizon Not Waiving Fees

Message 1 of 7
(2,244 Views)

Something isn't right.  This news item says (when you click into it) that upgrade fees are waived starting March 18.  However, when I just tried to do an equipment upgrade, the checkout is trying to charge me a $50 upgrade fee.  Also, I'm chatting with an agent and am being told the upgrade fee is unavoidable.  Anyone else think something is out of whack?

6 REPLIES 6
Lisa334
Contributor
Contributor
Posts: 1
Registered: ‎03-30-2020

Re: Verizon Not Waiving Fees

Message 2 of 7
(1,840 Views)

Is Verizon waiving fees for their prepaid customers too?? Are is it just for small businesses and homeowners??

shouldbeutility
Contributor
Contributor
Posts: 2
Registered: ‎04-09-2020

Re: Verizon Not Waiving Fees

Message 3 of 7
(1,415 Views)

In yet another naked cash-grab from the company that charges existing customers more than new customers but claims it shouldn't be regulated, Verizon is not waiving the already-absurd $50 suspension fee for folks who have been forced to relocate because of the pandemic.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Verizon Not Waiving Fees

Message 4 of 7
(771 Views)

All companies give better deals to new customers vs existing.

They write it off as customer acquisition costs.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
shouldbeutility
Contributor
Contributor
Posts: 2
Registered: ‎04-09-2020

Re: Verizon Not Waiving Fees

Message 5 of 7
(769 Views)

No, “all companies” do not. Some companies recognize retention costs and reward their customers for loyalty. From the looks of it, some customers remain loyal even when they’re being taken advantage of.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Verizon Not Waiving Fees

Message 6 of 7
(762 Views)

There may be loyalty discounts.

But they are almost always not as deep as the deals new customers get.

I suspect that if you go on any forum for major providers and people will complain about how new users get better deals than existing customers.

And this is not just cable.

You can see it on cell service.

Even credit cards give new customers something. Usually in the way of reward points or miles.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: Verizon Not Waiving Fees

Message 7 of 7
(499 Views)

how is it the "supervisor" has notes that customer service cannot see. This is the crap I just got today and I told at the end of June this $149 speed increase fee would be waived.

 

"We are not able to find the supporting notes on your account to waive the charges. We certainly believe that the supervisor must have said for the approval. However, from our end, we can not apply the waiver with out the notes."

 

stop lying!!!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.