12-21-2017 04:15 PM
Verizon Rep Insults Me With Racially Insensitive Remark
I had called Verizon to resolve an issue with my fiber ONT, which involved a long explanation. The rep I had spoken to had a very heavy accent. I had a hard time following what she was saying. I eventually got transferred to a "supervisor" who asked what I wanted. I said to her, "I thought the rep types all that into the computer. I would rather not have to re-explain it. How could I have spoken to her for all that time and she never entered what my issue was?" It was at that time that the supervisor made a racially insensitive remark to me, which is certainly not something I pay money to Verizon to get.
12-21-2017 04:21 PM - edited 12-21-2017 04:22 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.