Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Verizon Restricting Your Renewal Options

Reply
Shira
Contributor
Contributor
Posts: 3
Registered: ‎06-24-2012

Verizon Restricting Your Renewal Options

Message 1 of 4
(984 Views)

Has anyone noticed that Verizon herds its established customers only through those online corridors that they want us to see? They have taken from us the freedom to explore the links that they don't want us to see!!

 

My two year contract with Verizon has less than two months to go, and while my Verizon experience has been somewhat better than my former Direct TV nightmare, which was due to TV signal unreliability in bad weather, I'm still ticked off that Verizon doesn't allow me to fully explore my online renewal options by returning a "Bad Request"  response, whenever i click on a link of interest to me, such as for example, the current Verizon TV channel lineup options for new customers

 

I resent the fact that Verizon is depriving me of my right to access any link I wish to access in my browser. Before being a Verizon customer, I am a free citizen, and as such I have the right to access any link I want to access. How dare Verizon restrict my freedom! Oh, there are plenty of other links that they want me to see, such as how I can add to what I already have, so I can spend even MORE money every month on my triple Verizon bundle, but that's not what I want to do, and obviously they don't care!

 

The reason why I'm so upset is that before deciding whether I want to leave Verizon, I wanted to see whether I could rearrange my Verizon triple bundle options in a way that will save me money. I mean, this triple bundle should only cost me $114/mo plus the $10/mo for the 200 min. international calling plan. How is it then that my monthly bills are never lower than $174 (that's $50 more), even though I never order pay per view, or games or anything! With my former AT&T bundle, my bottom line was $148/mo, and I had the same TV channel lineup.   

 

After two years of uninterrupted service, Verizon is now asking me to renew my contract; however, according to Verizon, I should do so without the benefit of being fully informed on what would be most advantageous to me at this time. Why on earth would I be interested in renewing with them, if that's the case? What! Do they think I'm crazy or stupid?

 

I will be switching to a new server, come August, unless Verizon starts treating me with the respect I deserve by lifting its online browsing restrictions. I value my freedom, education and my right to be well informed, and I will not hand them over to any corporation, at any price. Verizon, if you are reading this, LET ME ACCESS ANY DARN LINKS I PLEASE WHENEVER I AM ONLINE!!! You have no right to hold me back!

 

 

3 REPLIES 3
petoix
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2012

Re: Verizon Restricting Your Renewal Options

Message 2 of 4
(978 Views)

it is SO true.

 

I'm in the middle of a real-life verizon nighmare.  I've been a FIOS customer for about 4 years.  Grandfathered into a nice price.  i began to consider re-upping my contract but wanted to drop phone (from phone/internet/tv).  this option was not presented on "my version" of the website.    because i could not see it on the website - i called and explained  than i wanted to remove the phone from my "triple play".  I discussed it with them... am was told everything is OK... proceed... and BLAM! 

 

within the first month of "internet+TV" - i wanted to check on the TV package i had... but all the website would show me was how to add phone back.  by the end of the month... my account was cancelled   It was during this time that i noticed i could NOT  get to the TV packages i KNEW existed (through the web interface).  something about the state of my account triggered a configuration that limited what i could see within their website.  it was surreal.

 

i called the support number and after hours - the only corrective action i was offered was to create an account from scratch (paying 50%  MORE than i was prevsiously paying for all 3 options). The operator said that they can only choose from specific options... and my previous option no longer exists.  

 

so- it seems that Verizon not only contols its clients with the computer interface - but also the employees who take the orders.

 

either they believe it makes it "easier" for people - or they are trying standardize their accounts.

 

their web interface is like the phone menus they use... where you make your selections by number.  you listen and select... and travel down the logical path...thinking you are getting to your destination and then, lo and behold!  you are back where you started listening to the first prompt again.

 

my nightmare is ongoingl.  i have my service back - but i cannot get a bill. the web interface says i am not 'paperless' but when i call they tell me i am.  i get nothing in the mail - yet i get nothing in email etiher.  OF COURSE they are still doing a direct withdrawl from my bank account... when i go online to VIEW my bill, the interface says "cannot process at this time".

 

I think that the only solution i have is to change vendors - because my account is scarred.  i can not get back to whree i was, and i cannot be where i want to.  i can't see my bill- every corrective phone call takes HOURS.  

 

i agree with you - freedom is important.  freedom from customer abuse 😉

 

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Verizon Restricting Your Renewal Options

Message 3 of 4
(954 Views)

@Shira wrote:

I will be switching to a new server, come August, unless Verizon starts treating me with the respect I deserve by lifting its online browsing restrictions. I value my freedom, education and my right to be well informed, and I will not hand them over to any corporation, at any price. Verizon, if you are reading this, LET ME ACCESS ANY DARN LINKS I PLEASE WHENEVER I AM ONLINE!!! You have no right to hold me back!


Can you please clarify what links you are unable to get to? Verizon doesn't block webpages, so there is most likely someting else going on.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
beetlejuice
Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: Verizon Restricting Your Renewal Options

Message 4 of 4
(938 Views)

Are you talking about not being able to view the upgrade/renewal center as well as the channel line ups? I've never had an issue viewing or accessing anything.

Have you tried different browsers? Tried disabling any possible firewall that may be interfering? cookies or pop up blockers on/off? etc..

 More then likely its something on your end.

 

As far as the prices go that $114 you are quoting I'm sure doesnt include tax, and dvr fees, etc..

You need to look over your bill and find out where those changes are coming from.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title