Scheduled a call back with Verizon for 8:30AM ET. Received call back at 8:40AM, placed on hold until an agent is available. Just connected with agent at 9AM. What is the logic of scheduling a call back if I am placed on hold for 20 minutes?
Depending on your issue I have found using social media to be better than phone support.
You can reach them on twitter @verizonsupport or likewise on FB.
Its not instantaneous, but they get back rather quickly. And can initiate a chat if necessary to resolve.