Verizon Support Call Back On Hold

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Contributor
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Posts: 5
Registered: ‎02-02-2018

Verizon Support Call Back On Hold

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Scheduled a call back with Verizon for 8:30AM ET.  Received call back at 8:40AM, placed on hold until an agent is available.  Just connected with agent at 9AM.  What is the logic of scheduling a call back if I am placed on hold for 20 minutes?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: Verizon Support Call Back On Hold

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Depending on your issue I have found using social media to be better than phone support.

You can reach them on twitter @verizonsupport or likewise on FB.

Its not instantaneous, but they get back rather quickly. And can initiate a chat if necessary to resolve.

 


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