Verizon Web Hosting Issues

[kilowatt]

We are creating a thread for all the Verizon webmasters out there who have questions about Verizon web hosting.

Please reply to this post when asking your question.

[kilowatt]

The telephone number for the Verizon Web Hosting Department is:  877-988-3775.

[kilowatt]

The Verizon Web Hosting CGI Scripts for formmail and the guestbook no longer work.

The Hit Counter CGI script is functioning as advertised.

When I contacted Verizon customer service, they told me they couldn't help me.

[kilowatt]

The counter script just stopped working a few days ago.

The form mail and guestbook scripts only work intermittently .

No one at Verizon gaves a **bleep** about this.

I have written a long formal letter to Verizon Tech Support about this issue and never received a reply.

Verizon just doen't give a **bleep** about CGI scripts and hosting web sites.

Please see letter below:

=============================================================

 

Verizon - Maryland
1 E Pratt Street
Baltimore, MD 21202

November 1, 2008

Dear Sir or Madam:

Re:  Ticket #209947599, Verizon DSL Account #RS01239510

I am a web master and I'm currently using Verizon High Speed Internet Web Hosting Services to host my web sites.

I moved my sites to Verizon because AOL discontinued all customer web hosting effective October 31, 2008.

There is a problem with the Common Gateway Interface (CGI) scripts available to Verizon Web Hosting customers.

Neither the Guestbook.exe Script nor the Form2mail Script functions correctly.

I am more concerned with having the Form2mail Script work properly because I use this script to weed out the spammers who often leave obscene or hateful messages on my military retiree fraternal organization web site.

I tested the Form2mail script on October 22, 2008 and TWO DAYS LATER, October 24, I finally received a web2mail message with the information I completed on the Form2mail form (please see enclosure 1).

Since October 24, I have not received one single web2mail message from the Verizon server although I have filled out my guestbook addguests form at least 30 times.  I should have received 30 web2mail messages---I HAVE NOT.

I have contacted at least six technical support departments at Verizon about this problem but none of them could help me.  The Superpages, Domain Name & Web Hosting Department wouldn't help me because I don't have a Verizon-provided domain name.

All the other high-speed Internet technical support departments that I contacted declined to help me for one reason or another.  Most technical support personnel didn't even understand what I was talking about!!

The simple truth of the matter is that no one that I contacted at Verizon knew who is responsible for the CGI scripts or, for that matter, who is responsible for the servers that the CGI script WAPP Directory resides on.

I would appreciate it if this letter could be sent to the programmers responsible for the CGI scripts residing on the Verizon Web Hosting Servers WAPP Directory or the department responsible for maintaining the Verizon Web Hosting servers.

The URL of my military retiree fraternal organization website is:

http://mysite.verizon.net/res110kgw/

The URL should really be:  (http://mysite.verizon.net/abcccassociation/index.htm) but that URL is no good because the Verizon-provided CGI script hit counter program will not work  using that URL.

Any help you can provide me to resolve the various problems mentioned in this letter would be greatly appreciated.

Sincerely,

SIGNED

Enclosures (4)

[kilowatt]

Today I got the counter script and the Formmail script to work on my new

abcccassociation.org web site.

I finally got through to tech support.

If you want your counter and other scripts to work, I recommend purchasing a

domain name from Verizon.

Happy Thanksgiving!!!