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Verizon Wireless continues to bill DECEASED months after notification of death

Verizon Wireless continues to bill DECEASED months after notification of death

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Contributor Izzy007
Contributor
Posts: 1
Registered: ‎11-07-2019

What is wrong with Verizon Wireless? Through their 800-customer service number, I notified them in July 2019 about the June 2019 death of a wireless customer. The customer service rep told me she would deactivate the cell phone that day, the day I called. However, she refused to give me a confirmation number. Here it is November 2019 and Verizon Wireless continues to send monthly bills to the DECEASED person. Suggestions???  About ready to file written complaint with the FCC.

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