Switch Account

Verizon customer service

Verizon customer service

Posts: 2
Registered: ‎07-26-2012

Verizon customer service

Message 1 of 2

SO I just thought I let other know that you should not call and try to switch service over to Verizon for an advance date.  I called and tried to get my service set up for August 4 because that is when my service with the current company would be ending. I am now going to be charged a 150.00 fee from the current company because Verizon connected my service early. After speaking to Verizon about this problem they tell me even through they were at fault they could not pay this fee. It amazes me that they could send me a visa card with that amount on it to cover the fee but they just continue to tell me there is nothing they can do. Why should I have to pay this fee when Verizon was at fault for taking my phone number from the other company to early. They can send out visa cards for customer as a gift for changing to there company. If anyone has any ideas for helping with the fee please let me know.



Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Verizon customer service

Message 2 of 2

Since we haven't heard back from you or have received a form submission as requested on your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.