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Verizon did not honor price adjustment

Verizon did not honor price adjustment

Contributor snowed2015
Posts: 1
Registered: ‎02-10-2015
Message 1 of 2

Signed up for Verizon Fios last month and realized the package I ordered did not include some channels I was told it would.  Called Verizon and they said no problem.  They upgraded me to the next package saying that my account would be credited $20 for 24 months during the duration of my 24 mo contract.  I called within the 14 day cancel period to verify once again and they said that it was approved and credited by first bill $20.  This month it was not reflected.  I thought  must be a simple mistake.  Called and talked to a rep who said that they spoke to their sup and it was denied.,  Asked to speak to the sup and he said that it was denied and that a rep should have been in touch with me to let me know.  He said that they was nothing that could be done.  I am now outside the time to cancel service without paying a ETF.  Pretty bad customer service.  I will cancel this service if they cannot make good on their agreement.  

Moderator Moderator
Posts: 9,056
Registered: ‎03-18-2013
Message 2 of 2

Hi snowed2015,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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