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Verizon dug in my yard over the holidays and cut my pet's underground fence

Verizon dug in my yard over the holidays and cut my pet's underground fence

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Contributor manaedwards
Contributor
Posts: 2
Registered: ‎01-06-2020

Came home to lots of flags and paint in our yard and a note from Verizon stating they were doing some digging in our yard for a neighbor's service. I can see where they dug and they clipped the underground fence wire for our pets. This will cost us a couple hundred dollars to repair, which should be on Verizon since they were on our property. Has anyone else had a similar issue and, if so, could you tell me the best way to reach Verizon? Thank you! I'm waiting on a call back from the generic Fios CS line right now but I'm not very hopeful they will be able to help me. 

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Moderator Moderator
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Posts: 9,262
Registered: ‎03-18-2013

Hi manaedwards,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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