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Verizon forgot my FiOS appointment

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darkesquire
Contributor
Contributor
Posts: 1
Registered: ‎08-30-2009

Verizon forgot my FiOS appointment

Message 1 of 3
(6,020 Views)

Kudos Verizon

 

The installation appointment for FiOS TV & Internet was today between 8am and 5pm.  It's now 6:50pm.

 

What - you couldn't call?  Forgot the number?  Phone was busy?  Out of minutes for this month with no rollover minutes?

 

Smiley Tongue

 

 

2 REPLIES 2
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Verizon forgot my FiOS appointment

Message 2 of 3
(5,990 Views)

If you havent contacted a service agent yet, I'd be glad to find out what happened.  Please send me a private message here on the forums and I take take a look at this for you.

 

prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Verizon forgot my FiOS appointment

Message 3 of 3
(5,943 Views)

No your not part of the 10 Verizon Friends and Family. Just kidding. I was very pleased with my last appointment.

 

Two calls from two different Verizon people two days prior to verify appointment. Call the night before the appointment and call 15 minutes before the appointment window was scheduled to end, stating it is 15 minutes to 12 and I am running a little late. Wow I was very surprised. So I am sure there must have been a scheduling error and Charles will get to the bottom of it.

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