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Verizon ground box cover/lid broken, hazard to children
Pakduameter
Enthusiast - Level 1
‎09-25-2017 04:16 PM

Ground box cover at intersection of Waltham Woods Rd and Bellbeck Rd, Baltimore County MD is broken, jagged, mostly missing, creating a hazard for children walking to school and anyone else that could step there.  Verizon offers no place to report this

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Re: Verizon ground box cover/lid broken, hazard to children
Pakduameter
Enthusiast - Level 1
‎10-04-2017 05:52 AM

I called, they created a ticket, and the next day someone came and fixed it.

Not the most efficient system, as they treated it as if there was a problem at my home, and sent numerous text messages and phone calls to verify that there was still a problem and someone needed to come out and fix it.  Then the service tech was required to call me to say he was coming, even though he knew it wasn't a problem at my house. 

Whatever, if it is fixed now, that's good.

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Re: Verizon ground box cover/lid broken, hazard to children
LawrenceC
Moderator Emeritus
‎09-25-2017 04:34 PM

Hi Pakduameter,

You can report this to Customer Support at 1-800-VERIZON.

https://www.verizon.com/support/residential/phone/homephone/general+support/phone+troubleshooting/ca...

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Re: Verizon ground box cover/lid broken, hazard to children
Pakduameter
Enthusiast - Level 1
‎10-04-2017 05:52 AM

I called, they created a ticket, and the next day someone came and fixed it.

Not the most efficient system, as they treated it as if there was a problem at my home, and sent numerous text messages and phone calls to verify that there was still a problem and someone needed to come out and fix it.  Then the service tech was required to call me to say he was coming, even though he knew it wasn't a problem at my house. 

Whatever, if it is fixed now, that's good.

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Re: Verizon ground box cover/lid broken, hazard to children
rm99991
Enthusiast - Level 1
‎09-01-2018 11:18 AM

I have the same problem. I am no longer a Verizon customer, and I have been unable to get anybody to address the problem. I plan in filling the open box with soil and planting grass on top.

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Re: Verizon ground box cover/lid broken, hazard to children
LawrenceC
Moderator Emeritus
‎09-01-2018 01:15 PM

Hi rm9999,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Verizon ground box cover/lid broken, hazard to children
Ideaboy
Newbie
‎10-02-2018 10:12 AM

Repair was performed today on one of two Verizon under-surface boxes on my property. Both are still open. Clearly they are too far above lawn level to engage the 90-degree angle on one side of the lid, and the L-shape screw on the other. Pleas have both fixed. THe direct line to you has a one-hour wait.

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Re: Verizon ground box cover/lid broken, hazard to children
LawrenceC
Moderator Emeritus
‎10-02-2018 10:24 AM

Hi Ideaboy,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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