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Verizon iPhone sales/upgrade issue (problem and solution)

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Posts: 2
Registered: ‎07-22-2011

Verizon iPhone sales/upgrade issue (problem and solution)

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Problem:

I spent 2.5 hours at a Verizon booth attempting to upgrade my iPhone. The Verizon system would get to a certain step and stop. This happened several times at several different terminals. The salesperson enlisted the help of Verizon's “Back Office” to no avail. The salesperson finally gave up.
Solution:
Several years ago after the Equifax data breach, I froze my credit report and therefore the Verizon purchase system could not proceed.  
 
Hopefully, this information will be helpful to others. 
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,965
Registered: ‎09-24-2008

Re: Verizon iPhone sales/upgrade issue (problem and solution)

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These forums are dedicated to Residential products and services offered by Verizon.

 

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

View solution in original post

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,965
Registered: ‎09-24-2008

Re: Verizon iPhone sales/upgrade issue (problem and solution)

Message 2 of 2
(314 Views)

These forums are dedicated to Residential products and services offered by Verizon.

 

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

View solution in original post

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