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Verizon not refunding my Network Extender Return

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Contributor
Contributor
Posts: 4
Registered: ‎02-03-2017

Verizon not refunding my Network Extender Return

Message 1 of 5
(1,217 Views)

Hi, I'm a Fios customer in California now under Frontier which was previously Verizon Fios.  I ordered a Network Extender on Oct. 2016, from the Verizon Accessories website.  I did a guest checkout and paid w/my credit card.  I returned the item a few weeks later on Nov. 21, 2016.  I have made several phone calls to Verizon customer service and keep receiving the run around regarding my refund.  Verizon sent me a return shipping label so I know they received the return.  I spoke w/several supervisors who lookup the order and  claim they will look into the matter and get back to me.  I'm very frustrated and don't know the next action to take.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016

Re: Verizon not refunding my Network Extender Return

Message 2 of 5
(1,205 Views)

Hi lilpenny1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Contributor
Contributor
Posts: 4
Registered: ‎02-03-2017

Verizon still not refunding my Equipment return from Accessories store

Message 3 of 5
(1,261 Views)

Hi, I'm a Fios customer in California now under Frontier which was previously Verizon Fios.  I ordered a Network Extender on Oct. 2016 from the Verizon Accessories website.  I did a guest checkout and paid w/my credit card.  I returned the item a few weeks later on Nov. 21, 2016.  I have made several phone calls to Verizon customer service and keep receiving the run around regarding my refund.  Verizon sent me a return shipping label so I know they received the return.  I spoke w/several supervisors who lookup the order and  claim they will look into the matter and get back to me.  I'm very frustrated and don't know the next action to take.  The website clearly states a refund will be issued by check if you don't have a Verizon account.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,872
Registered: ‎11-04-2008

Re: Verizon still not refunding my Equipment return from Accessories store

Message 4 of 5
(1,172 Views)

Did you use the return shipping label or some other way to return?

Do you have either tracking number if shipped or receipt if reutrned to store to provie it was received?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Moderator Moderator
Moderator
Posts: 1,894
Registered: ‎07-06-2016

Re: Verizon still not refunding my Equipment return from Accessories store

Message 5 of 5
(1,170 Views)

Hi lilpenny1,

We have reopened your existing Private Support Case. Please access your case through your profile page by following the instructions posted here in reply to your previous post about this issue.

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