Verizon pole issue

[#1]

So I have a pole in front of my house that I had an upgrade to 200 amp electrical service 2 years ago. There was slack in the wires then but now there is no slack and lots of tension. So much so that the point of attachment on my house, eyebolt, is actually bent and holding up the pole that is leaning into the street. PSEGLI came and looked and said it’s very dangerous and they put in a ticket because it’s a Verizon pole. It’s been almost 2 weeks and I put in 2 calls but no one called me back. Now in a time when we are to self quarantine due to Coronavirus, if that wire gets yanked from my house and causes a fire, there are going to be some serious problems for Verizon. Specially after numerous calls and tickets from electrical utility. 

[#2]

Hi APES-man,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.