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Verizon refusing to send paper bill?

Verizon refusing to send paper bill?

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Contributor
Contributor
Posts: 4
Registered: ‎02-25-2019

Verizon refusing to send paper bill?

Message 1 of 8
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Anyone else who prefers to have paper bills for records been refused this service?  I'm familiar with companies offering paperless as a option, but never had it dictated to me before.  I'm going to my Cox store to see if they are still willing to send bills in the mail.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,963
Registered: ‎10-18-2016

Re: Verizon refusing to send paper bill?

Message 2 of 8
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Paper bill or invoicing can be restarted by calling and telling Verizon you want paper billing restored. Contact your states Public Utilities Commission or Public Service Commission via google search and contact them. They can assist in this situation.

 

online invoices can be downloaded in different formats, like adobe pdf. Up to 18 months of invoices are available. That is more than ample invoices to view or save.

 

like I said they also can be printed out as well.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: Verizon refusing to send paper bill?

Message 3 of 8
(1,010 Views)

I logged in to my account online.

Under Billing, select Paperless billing.

There is an on/off button.

Just select off and you should start receving a paper bill.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 4
Registered: ‎02-25-2019

Re: Verizon refusing to send paper bill?

Message 4 of 8
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Mine does not have the option to turn it off.  And when chatted online with a rep, they said it was part of their "advocacy to save nature".  I don't know where the rep was, but throughout the chat it was very clear that English was not their first language.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,963
Registered: ‎10-18-2016

Re: Verizon refusing to send paper bill?

Message 5 of 8
(972 Views)

@CRobGauth wrote:

I logged in to my account online.

Under Billing, select Paperless billing.

There is an on/off button.

Just select off and you should start receving a paper bill.


Ah ha. The problem becomes apparent however when after you select paperless billing the on/off may not be on the account. On mine I never went paperless however I view and pay via the web portal. I save the paper invoices to use if Verizon gets creative in services or billing. 

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Contributor
Contributor
Posts: 1
Registered: ‎05-27-2019

Re: Verizon refusing to send paper bill?

Message 6 of 8
(765 Views)

this has been going on for months with me. I want a paper bill but they refuse. One rep said that the only solution was for me to call verizon every month to find out how much I owe. What a terrible company.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,963
Registered: ‎10-18-2016

Re: Verizon refusing to send paper bill?

Message 7 of 8
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@unhappycustome8 wrote:

this has been going on for months with me. I want a paper bill but they refuse. One rep said that the only solution was for me to call verizon every month to find out how much I owe. What a terrible company.


Like i stated below in my first reply. Call your states Public Utilities Commission or Public Service Commission via a google search, tell them what verizon is doing and let them get into verizons executive escalations department. They are very good.

like i and another poster said you could login to your account or even the fios app and under billing you can view your monthly invoice, and also print it out or save as a .pdf and you still get a paper copy so you can still outsmart Verizon as not having to call.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: Verizon refusing to send paper bill?

Message 8 of 8
(733 Views)

I know it is not the same as sending you a bill.

But you can log in every month and print out the exact same thing as you  would receive if they mailed you a bill.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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