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Verizon selling CA, FL, TX Services to Frontier

Verizon selling CA, FL, TX Services to Frontier

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Contributor cstockl
Contributor
Posts: 4
Registered: ‎06-21-2015
Message 11 of 36
(3,902 Views)

Nice of Verizon to inform it's customers to this change in a more timely manner! I just renewed my services a four or 5 months ago. I would not have renewed them if I new this was going to happen! Has anybody out there read the reviews of Frontier? The are horrible!!! My question is, since I was not notified of this change, am I obligated to stay with Frontier after the change takes effect or can I just say goodbye to Frontier without worrying about the contract I agreed to?

Contributor concernedone
Contributor
Posts: 1
Registered: ‎03-21-2016
Message 12 of 36
(3,654 Views)

it does not make sense or even lousiest sense to Verizon to had sold most of communications to Frontier as Frontier is a very low class company loaded with problems....cannot function the same ways a Verizon...if Verizon is doing this then Verizon will dissappear? Are they laying off their people....as Frontier is a low cost carrier with tons of problems and bad reputations....maybe somebody else can take over Frontier and Verizon should think twice in giving their services to other not experienced companies.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 13 of 36
(3,860 Views)

Widely talked about here for the last year.  And some notices were posted.  Probably few official mail items, although I got at least one.  TV ads have appeared in the last month here in Bradenton and I saw one on Tampa stations.

 

I would suspect that if you renewed for two years that you would be obligated to stay with Frontier or pay the ETF, but don't actually know that.

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Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 14 of 36
(3,724 Views)

any idea what happens to deposits?

Copper Contributor Waambo
Copper Contributor
Posts: 17
Registered: ‎03-06-2015
Message 15 of 36
(3,546 Views)
I just got the email today, 3/27. Went to Frontier to set up the account, but it wouldn't accept my verizon username or account number. It did accept my home phone number. Edit: well, once I did add my phone number it asked for a 4 digit authentication pin from my "Frontier Bill". This doesn't bode well...
Contributor WestCoastGaucho
Contributor
Posts: 3
Registered: ‎03-27-2016
Message 16 of 36
(3,624 Views)

This is utterly poorly handled by Verizon.  I have NOT received any information or any notification until yesterday via "snail mail" (USPS) from ... Frontier.  I almost threw away the mailiing thinking it was junk or or an illegal note.  I am a long-time international communications and change management consultant and this is a great example on how NOT to do this.

I have a bad feeling about this.  The many executives I have gotten to know and coach have been trained and incetivized to focus on the short term gains and communicate first and foremost with their board and (large) shareholders... keeping their customers in the dark until they see fit in benfitting them and not the customer.  This industry is not like the retail business or a small business (which is being squeezed out of America and it will lead to our demise, if not already) where they need to consider the customer's impact, backlash and retorts, etc.

I am having the government authorities look into this here in California and in Washington D.C.  This is very "sinister" in my experience.  All I can say is "Caveat Emptor!"  I am going to challenge this along with many others, as this is technically a misfeasence of the agree-upon agreements with all customers.

Contributor WestCoastGaucho
Contributor
Posts: 3
Registered: ‎03-27-2016
Message 17 of 36
(3,621 Views)

One word - - ROKU

Verizon needs to hear about how this is being handled.

Contributor WestCoastGaucho
Contributor
Posts: 3
Registered: ‎03-27-2016
Message 18 of 36
(3,558 Views)

Elizabeth (and Verizon) - I have to be very honest with you an VZ.  Something smells funny.  There has been ZERO communications with your customers. I am sure that your CEO's board and the top buig shareholders knew of this months in advance, if not earlier.  This borders on misfeasence and agreement violation.

I am long-time international communications and change management consultant who has helped many major companies and small businesses and also large non-profits.  This is a classic ecxample of a botched change which affects many customers.  Some are using this service for their own small business and this is a huge legal and financial risk to VZ and its executives.

Many of us have NEVER received any information on this purchase and service change until less than one week before we are supposed to change.  I traval a lot and this smacks of government-type beaurocratic behavior.  I suggest that VZ provide a "incovenience" credit equal to a 33%+ of the current monthly balance.

Bottom line, VZ has not planned or managed this change well at all and are hugely inconveniencing its customer base.  Those of us who have been with you a long time and have a business are irrate about this.  Those of us with reosurces are going to look into this and finally, we need an email and a letter sent out before April 1, 2016, when Frontier (and VZ) force us to re-register.

Thank you for your "ear."  Expecting a good, PROFESIONAL and HONEST reply.

 

DK

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,732
Registered: ‎11-04-2008

This is not the first time Verizon has found ythus.

Pretty sure they have paid lawyers a lot of money to make sure they are  everything under the terms of their contract.

Surprised too hear you haven't been contacted before now.

Other people have stated they have been and already working to sign up  frontier accounts.


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Copper Contributor Waambo
Copper Contributor
Posts: 17
Registered: ‎03-06-2015
i'm getting concerned about this, as well. Since I received the email today and not being able to complete the transfer (a post on Facebook from someone else trying it says that Frontier can't access our Verizon info until 4/1), I started checking out Frontier in earnest. I have seen a lot of complaints about service via Frontier. I notice that Frontier does not have a customer to customer forum like the one we're using now. Does our term agreement transfer to Frontier? What about the arbitration agreement?
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