Nice of Verizon to inform it's customers to this change in a more timely manner! I just renewed my services a four or 5 months ago. I would not have renewed them if I new this was going to happen! Has anybody out there read the reviews of Frontier? The are horrible!!! My question is, since I was not notified of this change, am I obligated to stay with Frontier after the change takes effect or can I just say goodbye to Frontier without worrying about the contract I agreed to?
it does not make sense or even lousiest sense to Verizon to had sold most of communications to Frontier as Frontier is a very low class company loaded with problems....cannot function the same ways a Verizon...if Verizon is doing this then Verizon will dissappear? Are they laying off their people....as Frontier is a low cost carrier with tons of problems and bad reputations....maybe somebody else can take over Frontier and Verizon should think twice in giving their services to other not experienced companies.
Widely talked about here for the last year. And some notices were posted. Probably few official mail items, although I got at least one. TV ads have appeared in the last month here in Bradenton and I saw one on Tampa stations.
I would suspect that if you renewed for two years that you would be obligated to stay with Frontier or pay the ETF, but don't actually know that.
03-27-2016 03:29 PM - last edited on 03-27-2016 08:55 PM by LawrenceC
This is utterly poorly handled by Verizon. I have NOT received any information or any notification until yesterday via "snail mail" (USPS) from ... Frontier. I almost threw away the mailiing thinking it was junk or or an illegal note. I am a long-time international communications and change management consultant and this is a great example on how NOT to do this.
I have a bad feeling about this. The many executives I have gotten to know and coach have been trained and incetivized to focus on the short term gains and communicate first and foremost with their board and (large) shareholders... keeping their customers in the dark until they see fit in benfitting them and not the customer. This industry is not like the retail business or a small business (which is being squeezed out of America and it will lead to our demise, if not already) where they need to consider the customer's impact, backlash and retorts, etc.
I am having the government authorities look into this here in California and in Washington D.C. This is very "sinister" in my experience. All I can say is "Caveat Emptor!" I am going to challenge this along with many others, as this is technically a misfeasence of the agree-upon agreements with all customers.
03-27-2016 03:33 PM - last edited on 03-27-2016 08:43 PM by LawrenceC
One word - - ROKU
Verizon needs to hear about how this is being handled.
Elizabeth (and Verizon) - I have to be very honest with you an VZ. Something smells funny. There has been ZERO communications with your customers. I am sure that your CEO's board and the top buig shareholders knew of this months in advance, if not earlier. This borders on misfeasence and agreement violation.
I am long-time international communications and change management consultant who has helped many major companies and small businesses and also large non-profits. This is a classic ecxample of a botched change which affects many customers. Some are using this service for their own small business and this is a huge legal and financial risk to VZ and its executives.
Many of us have NEVER received any information on this purchase and service change until less than one week before we are supposed to change. I traval a lot and this smacks of government-type beaurocratic behavior. I suggest that VZ provide a "incovenience" credit equal to a 33%+ of the current monthly balance.
Bottom line, VZ has not planned or managed this change well at all and are hugely inconveniencing its customer base. Those of us who have been with you a long time and have a business are irrate about this. Those of us with reosurces are going to look into this and finally, we need an email and a letter sent out before April 1, 2016, when Frontier (and VZ) force us to re-register.
Thank you for your "ear." Expecting a good, PROFESIONAL and HONEST reply.
03-27-2016 04:47 PM
This is not the first time Verizon has found ythus.
Pretty sure they have paid lawyers a lot of money to make sure they are everything under the terms of their contract.
Surprised too hear you haven't been contacted before now.
Other people have stated they have been and already working to sign up frontier accounts.
03-27-2016 05:02 PM