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Verizon service complaint

Verizon service complaint

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Contributor Svohra27
Contributor
Posts: 1
Registered: ‎08-30-2019
Message 1 of 3
(141 Views)

Is there a phone or email to get into contact with someone that can address how poor the customer service is with Verizon. I've had service issues with a ticket not being addressed for weeks and no I'm stuck working with a 3rd party (CMR) they have contracted who is even worse then the Verizon agents. 

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,609
Registered: ‎10-18-2016
Message 2 of 3
(130 Views)

@Svohra27 wrote:

Is there a phone or email to get into contact with someone that can address how poor the customer service is with Verizon. I've had service issues with a ticket not being addressed for weeks and no I'm stuck working with a 3rd party (CMR) they have contracted who is even worse then the Verizon agents. 


Try this link https://www.verizon.com/about/our-company/executive-bios

it will get you to Executive escalations.

Moderator Moderator
Moderator
Posts: 8,727
Registered: ‎03-18-2013
Message 3 of 3
(83 Views)

Hi Svohra27,


Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

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