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Verizon, you're website is down - unable to pay my bill online

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nanRI
Contributor
Contributor
Posts: 1
Registered: ‎12-27-2017

Verizon, you're website is down - unable to pay my bill online

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(661 Views)

Verizon's online bill payment center is not working.  There appears to be no way to let Verizon know they have a problem with their website.  I've been unable to pay my bill for a couple days now.  I even tried calling to pay over the phone and there's a 1 hour wait time.  A phone company with a 1 hour hold time?  An internet provider with a broken webpage? 

I wanted to pay before the end of the month.  I'm sometimes able to get the page where I type in my credit card info but then when I click "Submit" even that gets hung up with a "timeout expired bad gateway" error message.  Dude.

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LawrenceC
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Posts: 10,712
Registered: ‎03-18-2013

Re: Verizon, you're website is down - unable to pay my bill online

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(645 Views)

Hi nanRI,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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