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Was a residential customer, still a wireless one, next to impossible to come back w/o credit check?
SonnyDee1
Newbie
‎08-05-2019 07:32 AM

I was a fios customer, am still a wireless one.  I log into my account, and click residential, and "view plans" but I get an error message about contact business office.  Them and "jessica" online tell me I have to create a totally new login, and that I either need to have a new credit check (not going to happen since I am refinancing my mortgage), or give them a deposit (even though I have been a customer for 10+ years).

They REALLY do not want people to come back, do they?

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An Accepted Solution is available for this post.
Re: Was a residential customer, still a wireless one, next to impossible to come back w/o credit che
LawrenceC
Moderator Emeritus
‎08-05-2019 08:43 AM

Hi SonnyDee,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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