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What happened to live chat

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎11-04-2015

What happened to live chat

Message 1 of 7
(2,710 Views)

Every time I go to the support page to try to ask a question, it tells me to use chat, which is available from 7AM - 1AM Monday - Sunday.

 

Yet any time I attempt to use chat, it says it is unavailable and sends me to the awful computer that doesn't know crap.

 

I know I used live chat a few months ago.  Where is it?  Why is there basically no way to talk to a person except via phone?  I want to email or chat, I don't want to be on hold, or worse talk to a computer.

 

Does anybody from Verizon even monitor these forums? Where are the living, breathing humans????

6 REPLIES 6
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,872
Registered: ‎11-04-2008

Re: What happened to live chat

Message 2 of 7
(2,662 Views)

This is designed to be a peer to peer support forum.

But I went to this link: https://www.verizon.com/support/residential/contact-us/

picked the service and issue.

It asked for input as to my name and addfress.

I assume from there you would get chat (I have inthe past).
They also support support via twitter (@verizonsupport) that I have had good luck with as well.


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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎11-04-2015

Re: What happened to live chat

Message 3 of 7
(2,620 Views)
Thank you for your suggestion. Every time that I used that link would take me to this computer chat person, who would then ask me to select my topics again, and then tell me it can't help me, I need to chat with a live person so click this link, that would then make me start over with the computer person because "live chat is unavailable." As you can imagine, being stuck in an endless loop is quite frustrating. Right now it's after hours so I can't test chat, but I've tried a few times over the past couple of weeks. Some day maybe I'll actually be able to call during phone hours. Chat was nice because it had longer hours.
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Contributor
Contributor
Posts: 2
Registered: ‎06-20-2016

Re: What happened to live chat

Message 4 of 7
(1,749 Views)

still no live chat

auto thing no help

boo

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: What happened to live chat

Message 5 of 7
(1,737 Views)

I had often found live chat not available on the weekend or Early on Monday. 

 

Note I am not a forced to Frontier customer and cannot test Verizon' Live Chat.

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Contributor
Contributor
Posts: 4
Registered: ‎01-01-2020

Re: What happened to live chat

Message 6 of 7
(274 Views)

 Still no live chat. I follow your link and a chat bubble comes up. But all it says ius a dialog stating "Log In".

 I click on the log in, even though I am logged in and it just takes me back to my home page?

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Moderator Moderator
Moderator
Posts: 10,002
Registered: ‎03-18-2013

Re: What happened to live chat

Message 7 of 7
(265 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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