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What is the true price of bundle renewal?

What is the true price of bundle renewal?

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Contributor
Contributor
Posts: 3
Registered: ‎09-01-2012
Message 1 of 11
(6,000 Views)

Our two-year "Verizon Triple Play" bundle discount ($69.99 per month for 24 months, no term agreement) is due to expire soon and we're weighing the options of staying with Verizon or going with a different provider (Xfinity). On the Verizon renewal page, it is showing a new price for the same bundle of $74.99 for 24 months, 2-year agreement "price months 1-24". However, when we click on the details for that $74.99 bundle it says "$74.99/mo 2 year agreement" but right below that it says "Price Month 1 = $94.99, Discounts included: $15 Bundle Credit, $5 24-month Contract Discount', and if that weren't confusing enough, below that it says "Price Months 2-24 = $109.99, Discounts included: $5 24-month Contract Discount". So which is it? How does $94.99 for the first month and $109.99 for months 2-24 add up to $74.99 per month for 24 months? Is there some voodoo math at work here or what? It's contradictory at best and deceptive at worst. Can someone please explain what we would actually be paying?

10 REPLIES 10
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 11
(5,936 Views)

I am sorry to hear about the confusions with the bundles. We want to get someone to thoroughly explain this, so we have copied your post to our private support board to get more information from you. Please refer all correspondences to that board so we can make sure to see them.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Contributor
Contributor
Posts: 3
Registered: ‎09-01-2012
Message 3 of 11
(5,826 Views)

Well, I posted my info on the private support board about a week ago and haven't heard anything. Maybe I'm not looking in the right place, but I haven't seen any reply or email. Our service expires in a few days.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 4 of 11
(5,786 Views)

SeezerCalad we have updated your private support case. Please access the information there.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-04-2011
Message 5 of 11
(5,695 Views)

You know I was looking at the same renewal bundle with the prices broken down and am confused about that also.  I would also like to know how I can get the best renewal deal having been a loyal Verizon FIOS customer.  

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Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎11-27-2010
Message 6 of 11
(5,678 Views)

I had the same issues and when I called Verizon, i was pretty much told if I didnt like the pricing to go elsewhere. Great customer service. ANother two times I was disconected. I sent a pvt email to some of the people on this board who I found to be very helpful in the past however I have ahd no response from them either. Maybe it is time to switch, its not even the money anymore, it is customer service issues. Id rather pay the same and be able to speak to someone who is at least not rude, and will give you a number or email to reach them.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 7 of 11
(5,648 Views)

Ellen and Robretpd ,

 

    So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 8 of 11
(5,488 Views)

 

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 9 of 11
(5,485 Views)

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

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Contributor
Contributor
Posts: 1
Registered: ‎04-12-2013
Message 10 of 11
(4,817 Views)
Bait and switch pricing-fios triple play renewal pricing:
Has anyone been able to get their renewal pricing adjusted down to the month one pricing for the first year or thereafter? My price jumped from 89.99 month 1 to 109.99 for months 2 - 24. No one will call me back other than 2 voice mails from "Tim Smith" Verizon regional executive who says to e-mail him so that he can "make things right."


Never a return call or message as to who else to call and what number. So much for Customer Service "elevating" my bait and switch pricing complaint.
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