09-18-2021 12:07 PM - edited 09-18-2021 12:14 PM
I finally made it through to the point that I got to the rewards site and ordered my 2 $100 gift cards. I chose for them to mail me the physical rewards vs virtual ones, because of the ongoing/endless issues that I and others have encountered with (for YEARS - Really, Verizon???) The site said the cards would be mailed in 2 weeks (That was on 07/31/21, it is now 09/18/21.) FIVE weeks later - Nothing. Even if you want to trot out "Covid delays", that's not legit. First class mail has been faithfully delivering my Verizon bills on time, so I'm quite sure it's not that...)
WHERE ARE MY VISA GIFT CARDS???
I am even more upset since I've seen the countless people you have allowed to go through this, again FOR YEARS, and for a company of this size & notoriety - The way you're treating people to get them on your platform is reprehensible. I'm still trying to decide how I'm going to handle this for myself and for the benefit of others - but your attention to resolve this is needed now, AND - YOU OWE it to ALL who have gone through this - and it appears to be untold THOUSANDS+, MORE than the amount of their gift cards/free device/free service or whatever for all the TIME, ENERGY, and ENDLESS frustration you've allowed them to go through, while you collect their hard earned money.
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