05-10-2010 08:20 PM
Hi all, I have been trying to find the answer to this question for the past couple weeks and have yet to really pull up any useful information. Over a year ago, BGE came out and installed a new utility pole at the edge of our backyard with the understanding that the phone and cable company would follow up, transfer their lines and then take the old pole out. Does anyone know who I can contact directly to follow up on this? Thanks so much!
05-12-2010 12:13 PM
Hi Wigleyclan, you can call Verizon repair department and put in a ticket to our Dispatch Resource Center (DRC). The ticket will be routed by the DRC to the proper construction team.
Fiber Solution Center
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05-13-2010 04:51 PM
A year ago..Wow. Who owns the pole? Did you re contact them to follow up on their pole? Normally but not always, the last utility that moves their wires, will remove the pole. If it's a pole not owned by any utility company, you're probably on your own. AND always write down the name /number of the person dealing with your issue when they come to your home. You should not contact VZ repair until you have all the info on this pole. Good Luck.
04-09-2011 09:10 AM
Were the old utility poles ever removed? I have the same problem on my property except I have a two double pole situation and a total of 5 poles on my property. One is leaning into my driveway. The sight of all these poles is driving me nuts. I'm just so happy I found that I wasn't alone in this that I had to write in.
04-02-2013 01:11 PM
Could someone please help me with this too? The pole I have is marked "ATT&T".
I'm put on hold FOREVER on the service line. Gosh, I JUST want to talk to someone...or at least email the information.
11-14-2013 10:03 PM
11-11-2014 10:36 AM
What is the phone number for the Dispatch Resource Center? I've searched and can't find a phone number or email. I live in MA and no luck. My old telephone pole is leaning bad and I don't know if it will make it through another winter. This is a safety issue. Who can I contact? Thanks.
11-11-2014 12:05 PM