I'm part of a group outage (12) in the Malvern PA area. We've been down for close to 3 days now. The estimated restoration time keeps getting bumped by 16 hours - I.e. it's not real; it's made up/automatic. I need to be able to plan meetings, etc (I work from home) and the total lack of any *real* estimate screws me over. At least the power company tries to give real estimates. I have no idea if it will 5 hours until I'm back on or 5 more days - or more. While I've loved FiOS, this makes it hard to recommend it - or even argue when asked why I don't switch.
Some service reps wouldn't even tell me if it was a group outage or if affected a few people or the entire area - just "all I can say is your estimated restoration time is latest-16-hour-number and I think it will be on long before then" - that really burned me with family/work until I stopped believing it.
