×

Switch Account

Why does Verizon customer support fail so badly?

Why does Verizon customer support fail so badly?

Reply
Highlighted
Contributor penzt8
Contributor
Posts: 2
Registered: ‎10-28-2011
Message 1 of 1
(258 Views)

My current disappointment began with the simple task of turning in a couple of unused set top boxes and exchanging an SD box for an HD box a couple weeks ago. I coordinated the turn-in with customer support via the phone.  During the call, I was also informed that my home phone would be upgraded to digital at no cost and there would be no impact to my service. So far no problem. Today I receive emails informing me that due to the digital upgrade, all calls will now require 10-digit dialing. Also that I should contact my home security company to update their system.  My digital voicemail also needs to be set-up. So much for no impact!  Then a second email arrived informing me that my account number had changed and I need to notify my bank so that that automatic payments can continue.  Why? It seems every time I deal with Verizon, it's just one big fail after another. 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.