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Why must I wait for HBO/Cinemax because of Verizon's faulty ordering system????

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mantorras77
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-15-2009

Why must I wait for HBO/Cinemax because of Verizon's faulty ordering system????

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I'm an existing FIOS customer already and 2 days I went online and placed an order for HBO/CINEMAX (Free for 3-Months) and also for a DVR (Free for 3-Months).  I knew I would have to wait for them to ship me the DVR but the HBO/CINEMAX I figured I'd have within 24-hours. 

 

I called the VZ Customer Service today to find out when would my HBO/CINEMAX  be turned on and I was told because I ordered HBO/CINEMAX  and the DVR together on the same order that I would have to wait until I got my DVR and activated it before the HBO/CINEMAX  would get turned on (Approx 7/20/11).  How absolutely ridiculous is this.  This is due to a typical faulty Verizon ordering system. 

 

It's not like there's a warning on the web site that says, "Hey, don't order channels and hardware together because you won't get your channels until you get your hardware". 

 

I now have to wait 14-days to get channels turned on????

1 REPLY 1
jackmcgann
Silver Contributor II
Silver Contributor II
Posts: 343
Registered: ‎11-09-2010

Re: Why must I wait for HBO/Cinemax because of Verizon's faulty ordering system????

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(621 Views)

@mantorras77 wrote:

I'm an existing FIOS customer already and 2 days I went online and placed an order for HBO/CINEMAX (Free for 3-Months)


Watch out for this! I also tried the "3 months free" They charged me for it on the 1st bill. I called in and they recognized it, however they could only fix it by having me call in 3 months in a row, and get an adjustment! Since that time, I scour my bill every month. Also, you have to call if you want to cancel, otherwise it becomes a subscribed service automagically.

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