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Wires down

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Ronniemack
Contributor
Contributor
Posts: 5
Registered: ‎09-17-2014

Wires down

Message 1 of 56
(12,218 Views)

Wind has caused tree damage and there are two Verizon wires down.  How do I report this for a repair or service call?  I am on the phone to try to call it in but still waiting aftetr 30 minutes . . .maybe Verizon is overloaded with service requests?

55 REPLIES 55
Ronniemack
Contributor
Contributor
Posts: 5
Registered: ‎09-17-2014

Re: Wires down

Message 2 of 56
(12,117 Views)

I did manage to connect to chat to create a service ticket due to a link that was in this forum.  Phone contact does not work.  

Crj24
Contributor
Contributor
Posts: 2
Registered: ‎03-02-2018

Cable dangling in street

Message 3 of 56
(12,043 Views)

The phone cable between my house and the pole is dangling dangerously low to the street.  I’ve tried to call and use the chat several times, but spent an hour waiting with no answer.  Is there any other way to get someone to address this dangerous condition?

Crj24
Contributor
Contributor
Posts: 2
Registered: ‎03-02-2018

Re: Cable dangling in street

Message 4 of 56
(12,032 Views)

And after 35 minutes of waiting on hold, I just made it to an agent who promptly (and accidentally?) disconnected the call.

djarrels
Contributor
Contributor
Posts: 1
Registered: ‎03-03-2018

Tree branch fallen on residential phone line

Message 5 of 56
(12,036 Views)

After the wind storm here in the Maryland area, a large tree branch is now on top of our residential phone line, the line is sagging and looks like it is about to break.  It is affecting our service and could possibly fall into the road.  Who do I contact to remove the branch from the line and check the lines status?

Larryford
Contributor
Contributor
Posts: 1
Registered: ‎03-03-2018

Downed telephone wires

Message 6 of 56
(12,029 Views)

There is a large 1 in. Diameter cable fallen in my back yard. How do I get someone to reattach it to the pole?

verizon workers have come out twice but still nothing has been done. 

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Downed telephone wires

Message 7 of 56
(12,027 Views)

@Larryfordwrote:

There is a large 1 in. Diameter cable fallen in my back yard. How do I get someone to reattach it to the pole?

verizon workers have come out twice but still nothing has been done. 


Call your locations city engineering department, get the number through google or from your town/city/village hall. They can contact the responsible company and have them take care of it.

 

TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: Wires down

Message 8 of 56
(12,050 Views)

"I did manage to connect to chat to create a service ticket due to a link that was in this forum. "

 

We would all appreciate the specific details of how you did it.

 

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
kpf1
Contributor
Contributor
Posts: 3
Registered: ‎03-03-2018

Getting through to customer service

Message 9 of 56
(12,012 Views)

I need to contact customer service because a storm downed telephone lines at my home.  The support tree at https://www.verizon.com/support/residential/contact-us/homepage.htm keeps directing me to call 1-800-VERIZON.  I've been on hold for more than 45 minutes, though.  How can I get through to customer support?

Edit: now going on 90 minutes of hold.

Edit-2: still on hold; it has been 2 hours and 30 minutes.

Manor1
Contributor
Contributor
Posts: 1
Registered: ‎03-03-2018

Phone line laying in roadway

Message 10 of 56
(11,999 Views)

There is a phone line along with another line laying across road.  This is a very hazardous situation as it is a county road.  I tried to report via my cell but was only able to post my home outage.  Is there a way to report line laying in the road.

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