Same problem. Waited on the phone from 1.5 hours. No one answered. The way it got resolved was when I signed up for these forums to complain and had to type in my plan name while signing up.
I brought up another window to find out what my plan is and a chat session popped up. I said that I was not in the mood to buy anything from Verizon because of being on hold for 1.5 hours and was immediately transferred to a super-efficient trouble reporting person. They took all my information, generated a trouble ticket and scheduled a tech call 2 days from now. I was sent an SMS message to confirm everything. This took 10 minutes as opposed to never being able to talk to anyone on the phone.
There are wires hanging down from the overhead wires/pole in front of my house and going across the street. They do not appear to be live and I have my power. I think they are the extra wires they have up there with the live ones. Can somebody please come and take a look and either reattach them or take them down.
Hi Jessiegirl,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
I have the same issue. No way to reach Verizon during off hours to report wires down. We are all trapped here at this multi family house with a tree tangled up with FIOS wires across the driveway blocking us in. Since Verizon is making it impossible to reach them, I'm going out there with my chainsaw tomorrow morning and hope for the best. You'd think there would be one number, like the power company has, to report downed wires. I guess Verizon doesn't really care that much about them.
Hi Brokk,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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