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Worst Customer Service

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Royedw
Contributor
Contributor
Posts: 1
Registered: ‎10-21-2009

Worst Customer Service

Message 1 of 5
(6,957 Views)

Verizon has gotten too big too fast,.. this is the absolute worst customer service function I have ever had to deal with in any business I've been involved with It's bad enough that I don't even want to call because it;s too much of a hassle,.. and I WANT TO SPEAK TO AN AMERICAN!!!

 

You need to add a live chat function

4 REPLIES 4
somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Worst Customer Service

Message 2 of 5
(6,955 Views)

Actually, there is a Live Chat function. You can go to http://www22.verizon.com/content/ContactUs/ to get to it. (It may not be available in all areas, though.)

 

As an alternate solution, if you post more information about your issue here, some of the people on the board may be able to help.

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lalalamesss
Bronze Contributor II
Bronze Contributor II
Posts: 203
Registered: ‎10-21-2009

Re: Worst Customer Service

Message 3 of 5
(6,588 Views)

Everytime I call customer service I get an American. What's the issue with race?  [edit]

getaclue
Contributor
Contributor
Posts: 3
Registered: ‎11-01-2009

Re: Worst Customer Service

Message 4 of 5
(6,536 Views)

I'll tell you the issue with race.  I can't understand the thick accents of many of the foreign customer service reps and they, in turn, don't seem to fully understand whatever question I'm asking them.  That is no small issue!!  Having said that, I usually do get an American rep when I call Verizon.  Can't say that about many other companies though.

lalalamesss
Bronze Contributor II
Bronze Contributor II
Posts: 203
Registered: ‎10-21-2009

Re: Worst Customer Service

Message 5 of 5
(6,518 Views)

Wow...

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