I WAS TOLD THAT I WAS TO RECEIVE A NEW PHONE JACK...ANYWHERE I WANTED WHEN I SIGNED UP FOR NEW SERVICE WITH VERIZON. BUT WHEN THE TECH CAME TO INSTALL MY NEW SERVICE, IT WAS RAINING AND I WAS TOLD I WOULD HAVE TO CALL BACK TO GET THE LOCATION OF WHERE I WANTED MY PHONE JACK. (I WORK FROM HOME...SO I GOTTA HAVE A PHONE LINE). ANYWAY...GUESS WHAT I GET?.. "IT WILL COST YOU 300.00 MA'AM", TO GET A NEW PHONE JACK'. "We will install one if there isn't one in the house already, but if there is one...you have to use the one thats there already"...SERIOUSLY??? I PAY AS MUCH AS ANYONE ELSE!! THE TECH LIED TO ME CAUSE HE DIDN'T WANT TO GET HIS HAIR WET, OR HORRIBLY MISDIRECTED BY HIS MANAGER. HEY FORGET THAT ANYWAY, I JUST WANT A PHONE THAT WORKS PERIOD! AT THIS POINT I WILL TAKE THE JACK I HAVE...BUT IT DOES NOT WORK HALF THE TIME!!! I WOULD HAVE HAD HIM FIX THE ONE THAT WAS IN THE HOUSE ALREADY IF I HAD KNOWN ALL THIS. MY PHONE JACK DOES NOT WORK PROPERLY, NO DIAL TONE FOR 3 WKS NOW!!!
I'VE CALLED THEM 3 TIMES AND ITS THE SAME THING ALL THE TIME! IT NEVER HAS GOTTEN FIXED AND ALL I GET IS THE RUN AROUND!!! IT'S BEEN 6 MONTHS! I'M STUCK IN A 2 YEAR CONTRACT TOO! DO NOT USE VERIZON...EVER! SERIOUSLY, THIS HAS HAPPENED TO ME 3 TIMES NOW...NO KIDDING!!!
I'm so exasperated and am so angry that companies (ie.VERIZON FIOS) could care less about fixing your problem, and just pass the buck to someone else to deal with. Your told one thing...but OH NO...they say "sorry ma'am" ..."but you were given the wrong information"...or "thats not my department"...or "let me transfer you, they can help you"............time goes by ON HOLD for 20 minutes, THEN 30, ETC.. to have to explain my problem all over again...THEN TO BE TRANSFERRED BACK TO THE FIRST PERSON I SPOKE WITH. After 45 minutes on hold, back and forth...I get a tech to come out...BUT ONLY AFTER HAVING TO GET MAD AND THROW A FIT, AND THEN ONLY after speaking to a manager.
But guess what they come out...there is no problem presently and to change it out anyway will cost you about 200.00+ !! ARE YOU KIDDING ME? I'M NOT LYING...THE PHONE JACK DOES NOT WORK PROPERLY. SOMETIMES A DIAL TONE, SOMETIMES NOT...ITS BEEN 6 MONTHS...THREE TECH VISITS AND GUESS WHAT? I STILL CANNOT DO MY WORK FROM HOME CONSISTENTLY, BECAUSE MY STUPID PHONE HAS NO DIAL TONE TO RETURN CUSTOMER CALLS, ETC. THIS FORCES ME TO HAVE TO USE MY PERSONAL CELL PHONE (not VERIZON, NO WAY!!!!)...THEN MY PERSONAL # IS OUT THERE COMPROMISING MY PERSONAL LIFE. FIX MY STUPID PHONE JACK, PUT IN A NEW PHONE JACK OR JUST REPLACE THE ONE IN THE WALL THATS THERE ALREADY. DO SOMETHING, INSTEAD OF TALKING!! GOOD GRIEF... I'M CALLING CHANNEL 4!!!!!!!!!!!!!! GOLLY GEEZ!!!!
