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auto pay did not work

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Contributor
Contributor
Posts: 2
Registered: ‎04-08-2015

auto pay did not work

Message 1 of 3
(528 Views)

Hi 

 

My bill is due on 7th April (my frist month with Verizon). I have enrolled my checking acocunt to Auto Pay.

I have recieved confirmation email form verizon about this saying no further action is needed.

 

However, i found out my bill is still unpaid this monring.(Glad i checked).

 

I now paid it manually. Do i have to pay this manually every time? Am i missing something here or is this a glitch in verizon billing system?

 

 

 

 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: auto pay did not work

Message 2 of 3
(516 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Contributor
Contributor
Posts: 2
Registered: ‎04-08-2015

Re: auto pay did not work

Message 3 of 3
(514 Views)

I could not get the contact number off the support page. Kept returning me to billing page.

 

Must be safari related. Got it now through chrome.

 

Managed to speak to verizon support, All sorted.

 

 

Answer to my question incase any else had this issue,

If autopay is enabled mid monthly billing cycle, the immediate bill does not get picked up by auto pay.

Auto pay will howvere work from the next billing cycle.

 

 

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