I called to let Verizon know that a tree limb (about 50 pounds) is suspended over the Verizon line that connects our home to the street wire. The dead limb is completely separated from the tree but is precariously balanced such that a strong wind will cause it to fall on the line. The limb is hanging above the public street and is NOT on private property. It is hanging above where cars park.
I called and made an appointment for the technician to come and assess it. I was not able to be home for the appointment. I gave the phone operator permission to go ahead and check it out without me being there; the phone operator confirmed that would be OK and the technician would still inspect the situation.
The technician called the wrong phone number--talked to my wife instead of me. She told him the situation and asked him to look at it. He (Greg - Tech # THU) left a business card, but typed in a text to my wife--again not the number I left for him to use--"Hi. Sorry, looks like we've missed you [...] we have closed your ticket."
It is unfortunate that despite my effort to be proactive about a potential problem, Verizon's inefffective internal communication and lack of follow-through have gotten the better of the situation.
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