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contract was up, so i thought i would be dealt with fairly...

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stevebri2
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎01-07-2009

contract was up, so i thought i would be dealt with fairly...

Message 1 of 6
(3,193 Views)

Called saturday night to see about a new contract. I was told i could get tv and internet (25/25 and the extreme tv package) for 128.30 for 24 months. sounds great!

 

Then I checked the bill estimate the next day andfound i was lied to. Apparently the 128.30 price was for 1 year only and would go up a whopping 25 dollars. Also, they told me it could be activated that night (i thought that was a little quick, usually it takes a day or two). Obviously that did not happen, so i check my bill estimate and find out a technician would be scheduled to come to my house when i would not be home. Reallly! I was not even told a tech would be needed. Also, the next day my bill estimate went up to 154.

 

I only have tv and internet with verizon and yet I'm paying more than i used to. I simply had to get rid of the phone and port it to Magic Jack as it would ring off the hook all day long. I also would be gifted with about 40 to 50 voicemails every couple of weeks or so for timeshares i don't own and ways to magically reduce my interest rate for credit cards i don't have.

 

I'm seriously considering switching to somebody else. I'm tired of the games.

5 REPLIES 5
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: contract was up, so i thought i would be dealt with fairly...

Message 2 of 6
(3,164 Views)

Couple of things:

1) Try calling and say you want to cancel. You will be sent over to retentions who may give you a better deal.

2) For phone service there is a way to reduce the annoying calls. If you have Verizon Digital Voice you can sign up for a free service called nomorobo (open to anyone that has simultaneous ring capability from thier provider). What it does is ring both at your house and at the provider. They compare the caller id and if it matches their database, their computer answers and plays a canned message. You still get 1 ring, but then it stops. My belief is that the number of calls I receive has reduced.


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the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: contract was up, so i thought i would be dealt with fairly...

Message 3 of 6
(3,133 Views)

crobgauth, will the retentions dept have any better control over the bait-and-switch **bleep** that he is experiencing with  promised vs billed charges? will they be able to inform him with any more certainty whether  or not a tech will be needed, and if so , will they  have any better control of the tech appointment scheduling fiasco that verizon apparently uses currently? so many things  done poorly from a customer service point of view  seem to be rampantly epidemic with verizon, it would be funny if it wasn't so **bleep** sad.

stevebri2
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎01-07-2009

Re: contract was up, so i thought i would be dealt with fairly...

Message 4 of 6
(3,075 Views)

Surprisingly, the same dude I dealt with last night called back today (during working hours) and gave me the deal i was looking for. I am only getting Double Play, but I am still paying what i was paying with Triple play.

 

I'm pretty sure the call back during working hours was a tactic. I asked if he could call a little later and he said no. In this day of voicemails and email, surprisingly he could not deal with me using either of those options.

the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: contract was up, so i thought i would be dealt with fairly...

Message 5 of 6
(3,071 Views)

and confirmation email and bill estimate all agree? u r lucky, must remain vigilant tho....best of luck, enjoy the ride

stevebri2
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎01-07-2009

Re: contract was up, so i thought i would be dealt with fairly...

Message 6 of 6
(3,068 Views)

So far yes. But I have had bill estimates change on me, so we will see.

 

 

 

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