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customer service does not exist

customer service does not exist

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Contributor 84angus
Contributor
Posts: 1
Registered: ‎01-05-2019
Message 1 of 3
(170 Views)

Had comcast..... Fios entered the neighborhood and door-to-door representative

promised the moon and huge savings.... Oh the bill may look cheaper but at what

cost to me?   I've spent an average of 2 hours per call trying to get support but

to no avail..  Scheduled tech, wasted my Saturday off since he never showed up.

No direct voice available... They suggest internet and chat which is useless since

the service doesn't work.. their phone app fails with errors.  I am so frustrated and

all you get is apologies and no action.  Requested supervisor call backs several times and never get one.  No real person to turn to... even the salesman refused to give me

his card or a contact number.

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,747
Registered: ‎10-18-2016
Message 2 of 3
(158 Views)

Fios comes with a 30 total customer satisfaction guarantee. If need be just switch back.

 

the best times to call Verizon is between 8 am till 5 pm Monday through Friday anytime after that or on weekends you end up with foreigners from other countries.

 

 

Moderator Moderator
Moderator
Posts: 9,066
Registered: ‎03-18-2013
Message 3 of 3
(152 Views)

Hi 84angus,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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