I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
@mcnolan wrote:
has anyone had to deal with Jess {edited for privacy} from 'customer service' he is an awful agent and I hope he loses his job. Verizon charged for services I never ordered and this person told me that wan't possible and that I had no choice but to pay this bill. He refused to let me talk to a supervisor or anyone else...after a half hour I had to hang up and call back for someone else...who was very helpful by the way. I hope that he never works with another customer again.....
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