disney plus offer
natsfan85
Newbie

I have spent four months or more trying and waiting to get access to the free Disney plus that I was promised when I became a new customer. Every customer service agent I spoke to gave me a different excuse as to why it wasn't working and why I did't have the redeem code. Disney has said over and over I"m qualified and Verizon just needs to get their act together. Today was the ultimate... I was basically accused of being dishonest by a supervisor who said I had used a redemption code three times and then cancelled the subscription. I've never once received a code. I've signed up for the subscription on my own account - told to do that by one of the first agents I spoke to in November. Unbelievable. Worst customer service I've ever dealt with. I've been patient and nice and continued to do everything they asked... only today to be told they won't do anything to help me. It's not the $6.95... it's the principle of the matter that I was promised the subscription and now I'm accused of being dishonest. Unbelievable. 

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Re: disney plus offer
kh-gary
Moderator Emeritus

Hi natsfan85,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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