×

Switch Account

disney plus offer

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎04-03-2020

disney plus offer

Message 1 of 2
(389 Views)

I have spent four months or more trying and waiting to get access to the free Disney plus that I was promised when I became a new customer. Every customer service agent I spoke to gave me a different excuse as to why it wasn't working and why I did't have the redeem code. Disney has said over and over I"m qualified and Verizon just needs to get their act together. Today was the ultimate... I was basically accused of being dishonest by a supervisor who said I had used a redemption code three times and then cancelled the subscription. I've never once received a code. I've signed up for the subscription on my own account - told to do that by one of the first agents I spoke to in November. Unbelievable. Worst customer service I've ever dealt with. I've been patient and nice and continued to do everything they asked... only today to be told they won't do anything to help me. It's not the $6.95... it's the principle of the matter that I was promised the subscription and now I'm accused of being dishonest. Unbelievable. 

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 1,869
Registered: ‎07-06-2016

Re: disney plus offer

Message 2 of 2
(372 Views)

Hi natsfan85,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.