Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

error message when trying to redeem gift card

Reply
philly3
Contributor
Contributor
Posts: 2
Registered: ‎04-03-2020

error message when trying to redeem gift card

Message 1 of 2
(290 Views)

hi,

once again, your website is throwing error codes when attempting to do something.  i thought i already redeemed the 100 card, but never received it.  today, i logged into the app, attempted to click 'redeem' and received this error message:

xception report

message Filter execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Filter execution threw an exception

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager
	com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181)
	com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57)
	com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130)
	com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300)
	com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93)
	com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162)
	com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352)
	com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)

note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.

 

This happens in chrome and on the mobile app.   please get this corrected.

thank you

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 10,497
Registered: ‎03-18-2013

Re: error message when trying to redeem gift card

Message 2 of 2
(267 Views)

Hi philly3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.