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fiber distribution terminal not hanging on wire

Posts: 1
Registered: ‎09-19-2017

fiber distribution terminal not hanging on wire

Message 1 of 2

We had FiOS installed in our neighborhood a few years ago. The technicians, however, failed to hang the FDT (I think that's what it is) on the wires. It has been basically been sitting on the ground for the last two years or so.   My attempts at having verizon come to hang it have gone no where. There is now ivy growing up around it. I'm not sure at what point this starts to become a problem for the device. I'm putting this on this forum in hopes that someone from Verizon gives rat's behind about their equipment and gets in touch with me. Photos attached. IMG_2346.JPGIMG_2347.JPGIMG_2348.JPG

Moderator Moderator
Posts: 11,090
Registered: ‎03-18-2013

Re: fiber distribution terminal not hanging on wire

Message 2 of 2

Hi cheezwhizz,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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