We have been fios customers for 9 Months now and Originally had just two boxes activated... Now we have decided to add a box to our daughters bedroom.. I ordered the box set it up and activated it and nothing... Called Verizon and got the answer there is no service in that room.... NO SERVICE! I have had a previous service through directv and no matter where you go the box installed they made sure that you could have a box in all rooms standard. So basically all the rooms in my house have service but one... Simply hooking a wire to an outlet can't possibly be that hard. The solution I was given was that I had to PAY ( I already pay 175.00 a month for service) to have a technician come and hook the wire up... That is 79 for the tech and 54 for a cable wire I can buy at Bestbuy for 8 bucks.... Im a little peeved. Not to mention that the underside of our house that is used for storage of our belongings like a basement. It is covered in white wire that the previous tech left laying all over our stuff and the ground.. That's right didn't staple a dang wire up. We cannot get into the space with out weaving through a web of wires. As much as I like Fios... I am a little disappointed in the customer service I received.. Like a shoulder shrug.,... If they had just told us from the begining I would have had boxes put in every room to get service hooked up in the whole house. Anyone else have this happen to them...??? Needless to say I can't pay 140 bucks for my child to watch cartoons on occasion. I didn't mind the 5.99 a month.. So I am sending the box back and they will lose out on their money because they didn't do what they should have to begin with..
BTW the 90 days of free HBO was no consolation prize lady in customer service!
Called to simply move an existing box from one room to another. My house is prewired with all wires meeting in a tech box so the person simply has to switch a wire in the tech box.The techs have a special piece of equipment to know which wire it is. Fios wants $54 to perform this service. I too am sending the box back which is an HD box so they will lose $60 over the next 6 months . My contract expires in December after which I will leave for Brighthouse! Too bad they can't understand the benefit of giving a customer a break!
mcginnmom,
"My contract expires in December after which I will leave for Brighthouse!"
I just switched from Brighthouse because of the frequent disruptions of picture and sound, just like described in the Verizon commercials. Of course, not every BH customer experiences that problem. Just the ones with crappy wiring between them and the head end (like me). And if you have that problem, you can forget about complaining about it; didn't work for me.
I do experience some problems with Verizon that didn't happen on BH, like recording dropouts (black screen and no sound for several seconds). But so far I'm still better off. Knock wood.
If you do switch, ask for a Samsung DVR if your local BH office has them. It's got 40 hours HD recording capability instead of the usual 20.
Simple. Connect each cable seperately to the splitter until you get a signal. Don't need to pay them. If you are unable to do this, I am sure a friend could help. Verizon only connects the coax for the STBs they install. It is better not to have un used connections on the splitter.
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