Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

high level complaint

Reply
JUSTFRAN
Contributor
Contributor
Posts: 2
Registered: ‎09-21-2020

high level complaint

Message 1 of 2
(280 Views)

Anyone know a higher complaint than saying escalation on the phone? I've been trying to get my $250 visa for about 9 months. I've called and chatted several times and am always told all set and nothing happens. Oddly enough this last time I tried I was told that after 9 months there's no way to get the promotion back. I feel like I'm getting the runaround to let the time expire. I'm at the point where I'll have to file a complaint with ny psc.

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 10,944
Registered: ‎03-18-2013

Re: high level complaint

Message 2 of 2
(271 Views)

Hi JUSTFRAN,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title