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how to get help

Contributor whyme
Posts: 1
Registered: ‎04-07-2009
Message 1 of 4
Anyone have any advice on what do I should do after receiving 3 e-mails for on-line services I did not order?  I try to call the phone number they give, but they only take calls from 8 to 6 when I am at work.  The e-mail address that sends the e-mails does not receive e-mails.  I found another e-mail address on the message they sent, but that does not receive e-mails either.  I went to the Verizon home page, looked up "how to contact us" went to the "by e-mail" section and was given the same set of phone numbers that are not available at night.  I feel like I've entered some sort of bizarre parallel universe here.  Any suggestions on hoiw to actually talk to someone from Verizon?
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008
Message 2 of 4
If you cant call when they are open on the weekdays, call on the weekend, But if I was you I would go and change my online password with them first.
Copper Contributor kelly1a
Copper Contributor
Posts: 6
Registered: ‎04-14-2009
Message 3 of 4
It seems like I am not the only one that has noticed that then, thank god!  It is ridiculous that nobody can contact Verizon through email, especially if you are not even a customer!  Most other businesses have emails like that, so why doesn't Verizon?
Bronze Contributor II
Bronze Contributor II
Posts: 159
Registered: ‎03-13-2009
Message 4 of 4

Link at the bottom that says "contact us", it takes you to http://www22.verizon.com/Residential/Support/ContactUs/


One of the first options there is to email Verizon for help.  I thought it was pretty easy to find.

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