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incompetent customer service

incompetent customer service

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Contributor willow669
Contributor
Posts: 1
Registered: ‎09-11-2019
Message 1 of 3
(148 Views)

after 3 phone calls 

waiting for hours for a human to talk too

after promises to fix the bill

Veriozn have failed time and time again

I dont know what to do than just call in and cancel the service.

Never in my life I have seen this bad level of service, agent forget to update bill, agents forget to handle credit, verizon charges just dont make sense.

this is a comapny from hell

2 REPLIES 2
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Gold Contributor VII
Gold Contributor VII
Posts: 4,611
Registered: ‎10-18-2016
Message 2 of 3
(134 Views)

File a complaint with your states Public Utilities Commission or Public Service Commission via a google search. Additionally you can send verizon billing a written dispute with a certified return receipt requested letter. In writing they have to reply in same.

 

go here and file a dispute http://www.bbb.org verizon has been known to reply favorably to posts there.

 

Moderator Moderator
Moderator
Posts: 8,729
Registered: ‎03-18-2013
Message 3 of 3
(130 Views)

Hi willow669,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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