land line out dsl working

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Contributor
Contributor
Posts: 1
Registered: ‎12-10-2010

land line out dsl working

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Anyone ever try to open a repair ticket or navigate the Verizon web site for support?

Three days now trying to get support. The web site sends you around in circles only to tell you to call an 800 number.

But of course, thats hard to do when the phone isn't working.

 

Then you try the chat for help and they do not handle land lines and close the chat session.

 

You can check on the status of a repair online but can not open a repair request online.

 

Anyone see a problem here?

 

 

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 225
Registered: ‎01-25-2010

Re: land line out dsl working

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Hi ebundz, can you check and make sure that all of your phone lines have filters on them.  If the DSL is working your phone should be working too or try unplugging all your phones then plug them back in 1 by 1 and check for a dialtone. 

 

Ron
Verizon Telecom
Fiber Solution Center


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