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long wait times for tech support

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jsenter
Contributor
Contributor
Posts: 1
Registered: ‎07-02-2014

long wait times for tech support

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Every time I call tech support I am on hold for atleast 45 min.  Often once they answer I end up being disconnected and have to dtart from scrach.

 

Tonight I tried to set up a radius server to authorize wpa2 as per verizions email suggested today.

 

The radius server does not as it should and after 3 hours and two disconnects I am no further along than I was.

 

 

5 REPLIES 5
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: long wait times for tech support

Message 2 of 6
(932 Views)

You have some a Radius server or some Radius service?  Very few people do and those either have knowledge of how to use one or and admin for the radius server to contact.  As far as I know Verizon does not offer Radius service.  The recent emails they have sent at are about setting up WPA2 with a personal key.

TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: long wait times for tech support

Message 3 of 6
(919 Views)

PLEASE GO HERE

YOU CAN SET UP WPA2 YOURSELF

 

http://forums.verizon.com/t5/FiOS-Internet/WPA2-AES-encryption/m-p/577993#M38245

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: long wait times for tech support

Message 4 of 6
(906 Views)

How to get to your VZ Router

http://192.168.1.1

User Name: admin (is the default)  or YOURS IF YOU HAVE CHANGED IT

Password:  Enter the password that is printed next to “Default Password” on the label attached to the bottom of your FIOS Router..or YOURS IF YOU HAVE CHANGED IT

Now you are at the main menu for your router

EXPLORE ALL BEFORE CHANGING ANYTHING

THEN GOT TO Wireless Settings if you want to set up WPA2

Advanced Security Settings

Custom Pre-Shared Key….MINE IS 20 CHARACTERS ALPHA NUMERIC      ASCII

SUGGEST YOU RECORD ANY CHANGES THAT YOU MAKE

 

 

Verizon FIOS Router Manuals

http://www.verizon.com/support/residential/internet/fiosinternet/networking/user+guides/user+guides....

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
longholdtime
Contributor
Contributor
Posts: 1
Registered: ‎10-29-2014

Re: long wait times for tech support

Message 5 of 6
(787 Views)

VERIZON ON HOLD TIME IS UNACCEPTABLE!

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: long wait times for tech support

Message 6 of 6
(765 Views)

@longholdtime wrote:

VERIZON ON HOLD TIME IS UNACCEPTABLE!


Why are you posting here?  Do you have a question about how to do WPA2?

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